Customer Care Information - Contents

Customer Care Information

How to Contact Customer Care

Safe Shopping Guarantee

Returns

Ordering Information

How to use our Secure Shopping Cart

Safe Shopping Guarantee

Accepted Payment Methods

Ordering by Phone, Fax, Mail, or Email

Shipping Information

How long will it take my order to ship?

U.S. Standard Shipping

U.S. Expedited Shipping Methods

Expedited Shipping Deadline

U.S. Express Mail

FedEx Express Saver

FedEx Second Day

FedEx Standard Overnight

FedEx Priority Overnight

FedEx Saturday Delivery

International Shipping

Customer Care Information - Detail

How to Contact Customer Care

To order via FAX, inquire about an existing order, request product information, or verify the price or availability of a product, contact our Customer Care Department:

Pumping Plus Customer Care Center

3144 Broadway, Suite #4-245

Eureka, CA 95501-3838

Email: service@pumpingplus.com

FAX: 1-800-656-4480 Direct: 1-707-476-0112

Safe Shopping and Privacy Guarantee

When you use your credit card to shop at PumpingPlus.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology, and the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy. All data is kept discretely on our off-line secure database system and we never sell, share or release any customer information to any other party.

Returns

Returns or exchanges will only be accepted in the case of a damaged or defective product upon receipt.

For returns of defective or damaged items, please contact our customer service department at service@pumpingplus.com, request a return authorization number (RMA #) and return instructions.

NOTE: Unauthorized, non-defective returns will be accessed for re-stocking fees or returned to sender.

Ordering Information - Detail

How to use our Secure Shopping Cart

Our secure online shopping cart handles all transactions, including telephone, mail-in, and fax-in orders. It's so easy to use: Simply add your item(s) with the "Add to Cart" button. When you're ready to check out, click on the "Cart" button (located in the upper right corner of every page), review your selections and quantities, choose payment method, and then click on the "Go to Checkout" button. After filling in the shipping, billing and payment information, you'll be presented with an editable final review page that will detail your complete order, including shipping costs and total order value. Print a copy of this page and click on the "Submit" button to transmit your order to us for processing.

Safe Shopping Guarantee

Accepted Payment Methods

Credit Cards & PayPal™

Visa, MasterCard, Discover, and American Express credit and debit cards are all welcomed. If you have a PayPal™ account, feel free to use it in our easy access check out.

Credit and debit cards are accepted online, or you can select "Pay by Fax", or "Pay by Mail" to transmit your credit card information to us via fax or mail.

Checks and Money Orders

Please place your order through our online shopping cart. Choose "Order by Check/Money Order through Postal Mail" as your payment method when you check out. Print your order after filling out your billing and shipping address information, and mail the printout with your check or money order.

Make your check or money order out to MTC.

Orders paid for with personal checks will be held until the check has cleared our bank and yours.

International banque cheques must be payable in U.S. dollars.

Ordering by Fax, Mail, or Email

Pumping Plus products may be ordered directly through the address and FAX number shown below. See Accepted Payment Methods for information on billing and payment of orders, and How to use our Secure Shopping Cart to learn how to place your mail-in, or fax-in order online.

Pumping Plus Customer Care Center

3144 Broadway, Suite #4-245

Eureka, CA 95501-3838

Email: service@pumpingplus.com

FAX: 1-800-656-4480 Direct: 1-707-476-0112

Shipping Information - Detail

How long will it take my order to ship?

Most orders leave our facility within one business day.

U.S. Standard Shipping

United States domestic orders ship via FedEx Ground or FedEx Home Delivery, when possible. Delivery is 2-7 business days after processing your order, depending on your location.

For P.O. Boxes, APOs, FPOs and those who indicate a preference for postal delivery, we ship via U.S. Postal Service Priority Mail. Please allow 3-7 business days after processing for delivery in the continental United States, and 5-10 days after processing for delivery to Alaska, Hawaii and U.S. Territories.

APOs and FPOs can only ship via U.S. Postal Service Priority or Express mail. When shipping to APOs and FPOs, Invoice descriptions may be altered for your privacy.

Order Subtotal		Standard Shipping
up to $19.99		$6.75
$20.00 to $29.99		$7.75
$30.00 to $49.99		$8.25
$50.00 to $75.99		$9.25
$76.00 to $100.99		$10.50
$101.00 to $140.99		$13.50
$141.00 to $185.99		$17.50
$186.00 to $250.99		$20.00
$251 or more		$30.00

U.S. Expedited Shipping

Expedited shipping (overnight, second, and third day delivery) is available to most areas for in-stock items. It is NOT available outside the U.S.A.

Please specify in the "Customer Comments" field of the order form whether you want U.S. Postal Service Express Mail (for APO, FPO or P.O. Boxes or as requested), FedEx Express Saver (Third Day), FedEx Second Day, FedEx Standard Overnight (next business afternoon), FedEx Priority Overnight (next business morning, where available) or FedEx Saturday Delivery (where available).

Please specify (also in the Customer Comments field) if you require a confirmation of the additional shipping cost before shipping. If you do not request confirmation, we will calculate the additional fees, add them to your order, and ship your order without contacting you for confirmation.

For delivery to Alaska, Hawaii, and U.S. Territories, our experience has been that expedited shipments may be delayed up to two days beyond the ordinarily expected delivery date.

Expedited Shipping Deadline

EXPRESS DELIVERY REQUESTS MUST BE RECEIVED BY 11:00 A.M. PACIFIC TIME. Expedited orders received after 11:00 A.M. Pacific Time will ship the following business day.

U.S. Postal Service Express Mail

This is the only expedited shipping method available for shipping to post office boxes. Overnight delivery is not guaranteed, as USPS Express Mail delivery often takes two days. Orders received after 11 A.M. Pacific Time will not ship until the following business day.

Shipping via Express Mail typically adds $18 to $40 to the standard shipping and handling fee.

FedEx Express Saver

This expedited delivery service option is delivered by 5 P.M. (to business addresses) and by 7 P.M. (to residential addresses) on the third business day. Orders received after 11 A.M. Pacific Time will not ship until the following business day.

Shipping via FedEx Express Saver typically adds $10 to $25 to the standard shipping and handling fee.