Home
divider
Shopping Cart
placeholder
Your source for all-natural genital enhancement
Pumping Plus

Customer Care Information - Contents

____

Customer Care Information


* Order Status

* How to Contact Customer Care

* Safe Shopping Guarantee

* Returns

Ordering Information

* How to use our Secure Shopping Cart

* Safe Shopping Guarantee

* Accepted Payment Methods

Shipping Information

* How long will it take my order to ship?

* U.S. Standard Shipping

* International Shipping

Customer Care Information - Detail

____

Order Status


To check the status of your order, enter the Order Number found on your receipt and your Last Name, then click 'Continue'.

Order Number:
Last Name:


How to Contact Customer Care

Due to the nature of this product, along with our commitment to your guaranteed satisfaction, all customer interface is in writing. We believe in the utmost in customer service, therefore, by documenting all interactions, we reduce the likelihood of errors and miscommunications, often attributed to phone calls.

For existing order(s), request product information, or verify the price or availability of a product, contact our Customer Care Department: Email: service@pumpingplus.com


Safe Shopping and Privacy Guarantee

When you use your credit card to shop at PumpingPlus.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology, and the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy. All data is kept discretely on our off-line secure database system and we never sell, share or release any customer information to any other party.

Returns

Returns or exchanges will only be accepted in the case of a damaged or defective product upon receipt. A photo document of the defect and/or damage is required, due to the hygienic concerns and laws that govern sales of this product.

For returns of defective or damaged items, please contact our customer service department at service@pumpingplus.com, request a return authorization number  (RMA #) and return instructions.

Due to the nature of our expedient processing of orders, cancellations are not accepted. Please order accurately and thoughtfully. NOTE: Unauthorized, non-defective returns will be accessed for re-stocking fees or returned to sender.

Ordering Information - Detail

____

How to use our Secure Shopping Cart

Our secure online shopping cart handles all transactions, including telephone, mail-in, and fax-in orders. It's so easy to use: Simply add your item(s) with the "Add to Cart" button. When you're ready to check out, click on the "Cart" button (located in the upper right corner of every page), review your selections and quantities, choose payment method, and then click on the "Go to Checkout" button. After filling in the shipping, billing and payment information, you'll be presented with an editable final review page that will detail your complete order, including shipping costs and total order value. Print a copy of this page and click on the "Submit" button to transmit your order to us for processing.

Safe Shopping Guarantee

When you use your credit card to shop at PumpingPlus.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology, and the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy. All data is kept discretely on our off-line secure database system and we never sell, share or release any customer information to any other party.

Accepted Payment Methods

Credit Cards & PayPal™

Visa, MasterCard, Discover credit and debit cards are all welcomed. If you have a PayPal™ account, feel free to use it  in our easy access check out.

Credit and debit cards are accepted online, or you can select  "Pay by Mail" to transmit your credit card information via mail.

Checks and Money Orders

Please place your order through our online shopping cart. Choose "Order by Check/Money Order through Postal Mail" as your payment method when you check out. Print your order after filling out your billing and shipping address information, and mail the printout with your check or money order.

Make your check or money order out to MTC.

Orders paid for with personal checks will be held until the check has cleared our bank and yours.

International banque cheques must be payable in U.S. dollars.

Shipping Information - Detail

____

How long will it take my order to ship?

Most orders are processed and ship within one-two business days, Monday through Friday. If  product is out of stock, the order will ship immediately upon receipt of replenishment inventory from our suppliers, which varies depending on their cycles from 7-28 business days.

U.S. Standard Shipping

United States domestic orders ship via FedEx Ground or FedEx Home Delivery, when possible. Delivery is 2-7 business days after processing your order, depending on your location.

For P.O. Boxes, APOs, FPOs and those who indicate a preference for postal delivery, we ship via U.S. Postal Service Priority Mail. Please allow 3-7 business days after processing for delivery in the continental United States, and 5-10 days after processing for delivery to Alaska, Hawaii and U.S. Territories.

APOs and FPOs can only ship via U.S. Postal Service Priority or Express mail. When shipping to APOs and FPOs, Invoice descriptions may be altered for your privacy.

Order Subtotal  Standard Shipping
up to $24.99
$7.75
$25.00 to $49.99
$8.25
$50.00 to $75.99
$9.25
$76.00 to $100.99
$10.50
$101.00 to $140.99
$13.50
$141.00 to $199.99
$17.50
$200.00 and above

$19.50


International Shipping

International orders ship via U.S. Postal Service Global Priority Air Mail. The secure shopping cart will automatically add the appropriate shipping and handling fees for you when you specify an international (including Canada and Mexico) address for your delivery. Product descriptions on paperwork for customs may be altered for your privacy and discretion.

International orders may be subject to VAT, import duties and/or taxes, depending upon your country's import laws, and these charges are the responsibility of the customer. We ship your package DDU, "duties and taxes unpaid". For more information regarding your country's custom and import policies, please contact your local customs office.